Reviews from Google

Visitor feedback from Google

• DP

  Dione Prochazka

  5 months ago
  5.0★★★★★G

  “I was sent to Wellbrooke of Avon from the hospital because I needed physical therapy. The PT staff began working with me immediately with a measure of aggressiveness wrapped in a blanket of kindness and concern. I was able to regain a level of mobility equal to my previous abilities. The food and activities were positive. The facility is clean and the grounds are lovely. The aides who carred for me were cheerful and hardworking but in my opinion they are spread much too thin. They have a lot of responsibilities for each patient in their group from getting some out of bed to showering and dressing each person. In addition they had to make the beds and clear the bathroom surfaces, collecting all the towels and wash clothes as well as collecting the patient’s dirty clothes and then either take the patient to The dining room for their meal or make sure that the meal was delivered depending on the patient’s choice. The call system is a call “pad” which turns on a light at the door to your room. There is no voice part of the call system so the patient cannot tell anyone what is needed. I think this is unacceptable because the need could be immediate or not. No one knows until the aide comes to your room to check on your situation. I would give Wellbrooke of Avon 5 stars for facility and PT but I would give them 3 stars for patient care. The aides try very hard to take care of the needs of all of their patient load but it is impossible for them to complete their expected duties in a timely manner.”

• ZB

  Zach Bell

  6 months ago
  5.0★★★★★G

  “Wellbrooke of Avon has been a blessing. We recently moved in a loved one to the ALF, and the transition was seamless. Victoria in Admissions, is a true pleasure to work with. She was upfront and honest throughout the tour process, ensuring that we were fully informed and aware of all the details, without any hidden surprises. Sherry, the Admissions Nurse, was incredibly patient and helpful. She guided us through the process of transferring all medications and ensured that everything was properly arranged and accurate. Cathy in Activities, is an absolute blessing to the facility! She has been incredibly caring and attentive to our loved one, making her feel right at home. Our family wasn’t sure how this transition would go, but the Wellbrooke of Avon team has made us feel at ease and has made this transition easier to accept. THANK YOU to the entire team for your kindness and compassion and for taking such good care of our loved one!”