Reviews from Google

Visitor feedback from Google

• SR

  Sherry Richard

  6 months ago
  5.0★★★★★G

  “All of the staff have been great and helpful! They are caring especially one of the CNAs (Noah). He comes into my Mom's room just to say hi and asks if she needs anything. He also asks me. He seems to be very dedicated to his work! My Mom is very pleased with the staff as they have been pleasant and she likes the food. She is in the Rehab section. Thank you so much for all that you do!”

• KS

  Kimmy S.

  4 months ago
  1.0★★★★★G

  “Our family’s experience at Pine Point Center was unacceptable and deeply disturbing. There was no hot water for my mother’s entire stay - an ongoing problem that the nurses know about. The temperature control in the room was broken, and the facility was kept unbearably hot, often around 79 degrees. The floors were so dirty that I eventually brought in a Swiffer and cleaned them myself because housekeeping was clearly not maintaining the room properly. Response times were frighteningly poor. At one point, my mother’s oxygen machine was beeping and malfunctioning, and it reportedly took over an hour for CNA Marly to respond to the call bell. Certain staff members, especially Rose and Marly, consistently displayed dismissive and hostile attitudes toward both patients and family concerns. During a family care meeting, the nurse manager discussed medical details that actually belonged to another patient, which was alarming and raised serious concerns about competence and patient oversight. Meanwhile, my mother developed a bedsore during her stay. Despite repeated concerns from family that her post-op wound had redness around it, the doctor and nurses wrote it off as irritation from tape. However less than 24 hours after discharge, her white blood cell count was alarmingly elevated. Drs at Maine Med believe this was due in part to skin infection around wound and a UTI. She showed an increased need for oxygen during her stay, and developed swelling around the ankles. The PA gave her compression socks, which she wore for a week before I saw her without them, aghast at the size of her ankles and legs. She has congestive heart failure. This kind of swelling is a sign of fluid build up in the body. I had to insist that the nurse get her on lasix to remove fluid. Begrudgingly, Rose finally came, listened to her chest, and called the on-call dr at my intense insistence. They gave her 1 day’s worth of lasix, then refused to give her more until the Dr came in. Fast forward to discharge: Less than 24 hours after returning home, we had to call 911. She had to have a procedure in which they removed 1.3 liters/2.5 lbs of fluid on her lung caused from chf. This could have been avoided if they had taken the swelling seriously. Families trust rehabilitation facilities to provide safe, attentive care during vulnerable moments. Our experience brought my mother to Maine Med for 2 weeks and left us horrified by the conditions and level of oversight she experienced. This negligence is inexcusable. This facility should lose their license and be shut down. God bless the souls who endure this treatment. I pray you can receive the care you deserve. Ben, Noah and Buffy were excellent CnAs. Thank God my mother had them looking after her.”