Reviews from Google

Visitor feedback from Google

• CB

  Catherine Blackwell

  7 months ago
  1.0★★★★★G

  “⸻ ⭐ Heartland Living & Rehabilitation Center Review (Public Post Version) I am absolutely disgusted and deeply alarmed by my experience with Heartland Living & Rehabilitation Center in Greensboro, NC. I would not trust this facility with anyone I love — not for one hour, let alone an entire stay. What I went through should never happen to any patient or family. Upon my discharge, Heartland had every opportunity and every means to release my prescribed medications ON THE DAY I LEFT — and they CHOSE not to. Instead, they stalled, ignored calls, and then turned around and lied to cover up their own error, all while I was left without the medically necessary prescriptions that I am legally entitled to. And yes — North Carolina law is clear: 👉 A healthcare facility may NOT withhold a patient’s prescriptions, interfere with the transfer of medications, or block access to a pharmacy of the patient’s choice after discharge. 👉 Prescriptions belong to the patient, not the facility. 👉 Blocking access to medication is a violation of patient rights and discharge planning standards. Heartland ignored all of that. To make things worse, the health insurance coordinator at the facility demonstrated the same unprofessional behavior — slow to respond, slow to follow up, and absolutely unreliable when I needed answers. Calls were not returned. Promises were broken. They acted as if my life and health were an inconvenience. The lack of compassion, lack of accountability, and lack of professionalism was unbelievable — and dangerous. My discharge should have been simple, legal, and safe. Instead, it turned into a situation where: • They withheld my medications • They failed to reverse pharmacy billing • They interfered with my legal right to fill my prescriptions elsewhere • And then they tried to lie to clean up their own mistake This is not a “miscommunication.” This is systemic neglect, disorganization, and a complete disregard for patient welfare. Before you consider placing a loved one at Heartland Living & Rehabilitation Center, please read the other horrific reviews online. I wish I had seen them sooner. What happened to me is not an isolated case — it’s a pattern. 💥 My warning: If you care about your loved one’s health, safety, or dignity, look elsewhere. This facility has shown me that they cannot be trusted to follow the law, handle medications responsibly, communicate honestly, or provide even the most basic level of professional care.”

• LD

  Lanae Dedeaux

  7 months ago
  5.0★★★★★G

  “I had never experienced a skilled nursing facility before, but visiting Heartland Living and Rehab completely changed my perspective. From the moment I arrived, the staff were kind, compassionate, and genuinely caring. What stood out most was their dedication to the residents — assisting them out of bed, engaging them in activities, and creating a warm, welcoming environment. I was struggling to place my father in a facility, but seeing the care and warmth at Heartland gave me peace of mind. The staff go above and beyond, even staying overnight during a winter storm to ensure residents are safe and cared for. While the facility is rated four stars, in my experience, they deserve five. I highly recommend visiting in person — their commitment to residents is truly evident.”