Reviews from Google

Visitor feedback from Google

• EG

  endre g

  6 months ago
  1.0★★★★★G

  “I feel like you guys should at least have people on the property who want to actually work there at exactly 3:30pm February 27th when I got to the gate there was a women there I’m pretty sure she gave a fake name(Shirley) lol . My aunt has been doing housekeeping. For over 20years so I know who is new and who’s been there for a while . Nasty attitude . Just overall . Ma’am your the face that everyone sees first u should not be acting in such manner . Charlestown please get it together”

• AA

  A A

  a year ago
  3.0★★★★★G

  “I do believe there are many people working at Charlestown to help older people live their best lives. And the community is active. But the cost for the value is too high (and gets higher every year) and the amenities my parents pay for in their monthly fee have consistently been threatened to be charged for per use when my parents use them. In the independent side where my parents live, they pay over $5,200/month for a two bedroom apartment, on top of a >$400K entrance fee. For that they are supposed to be able to enjoy the amenities of Charlestown which includes security if people fall or need help. My dad has memory impairment and has an aide and my mother living with him, but he will occasionally press the security button when he gets confused or believes he needs help - perhaps 1 time every 2-3 months nowadays. When my dad last pressed the button, the security guard said the next time he pressed it he would be charged. So my parents are scared to call security when they need it. That's nowhere in our contract, but just one of the many ways Charlestown appears to offer services but in reality the money they pay covers little. They've also had an unempathetic resident case manager that doesn't know them well but drops by occasionally with bad news or vague threats. Again there are many people there working hard and doing a good job, but there are a few people who aren't empathetic or caring towards older folks and it's just such a high cost for what you get.”