Question 1

When are visiting hours?

Accepted Answer

We encourage visitors and recognize the help they bring to our patients during their short-term rehabilitative stay. While we do not have set visiting hours, we recommend 8:00 a.m. to 8:00 p.m. as the ideal times to visit. If you would like to visit a patient, we recommend that you call 951.688.4321 between 9:00 a.m. – 6:00 p.m., and someone from our front desk will be able to schedule an appointment for you. Appointments are preferred due to Covid-19, however, if you don’t have an appointment, appropriate visitation will be provided.

Question 2

Is there a limit to the number of people who can visit at one time?

Accepted Answer

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

Question 3

Can I bring my children to visit?

Accepted Answer

We encourage children to visit. However, we ask you to alert the charge nurse to anyone visiting the facility under the age of 12.

Question 4

Can I take my loved one home for a visit?

Accepted Answer

Patients may have a leave of absence only with MD authorization, which can be arranged through the nursing staff. The resident or responsible party, upon arrival and departure, must sign the Leave of Absence (LOA) book, which is located at the nursing stations.

Question 5

Where should I park when I come to visit?

Accepted Answer

Free parking is available in front of our facility. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.

Question 6

Can I bring in my loved one’s favorite food?

Accepted Answer

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.

Question 7

Can I bring a family pet to the facility?

Accepted Answer

We would love for your family pet to come for a visit. Please remember to clean up after it and to take the proper safety measures at all times. All pets should also be kept on a leash.

Question 8

How often will a physician or health professional visit?

Accepted Answer

Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Question 9

Can my loved one receive mail?

Accepted Answer

Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays. Woodcrest Post Acute & Rehabilitation, Attn: ______ Room No._____, 8133 Magnolia Ave, Riverside CA 92504

Question 10

What articles of clothing should I bring?

Accepted Answer

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients not keep valuable jewelry or large amounts of cash in the facility. LADIES: Dresses, Pants, Blouses (with front snaps), Socks/nylons, Walking shoes (nonskid soles; velcro), Undergarments, Nightgown/pajamas, Robe, Sweaters (with large buttons). GENTLEMEN: Shirts (button-down suggested), Pants, Belts/suspenders, Socks, Walking shoes (nonskid soles; velcro), Undergarments, Pajamas, Robe, Electric razor. Personal Laundry: There is no charge for personal laundry. However, families who wish to do their loved ones’ laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations. Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure all clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked, including socks, shoes, and other personal items.

Question 11

How often will the rehabilitation staff work with my loved one?

Accepted Answer

Our rehabilitation staff will work with our residents six days a week in accordance with the doctor’s orders.

Question 12

Is there someone who provides haircuts?

Accepted Answer

We have a beautician available every Wednesday. Please contact Social Services or stop by the front desk to set up an appointment. Payments for all services are to be made in advance or at the beauty shop during appointments.

Question 13

Is there any private space available to use?

Accepted Answer

You may reserve the dining room or activity room for any special event (birthday, holidays, meals) in advance with our activities director.

Question 14

Is smoking permitted in the facility?

Accepted Answer

For the safety and welfare of all patients and staff, Magnolia Rehabilitation & Nursing Center is a nonsmoking facility. The designated smoking area is on the back patio.

Question 15

My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

Accepted Answer

We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.

Question 16

Will I be required to do my loved one's laundry?

Accepted Answer

Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you prefer to do laundry for your loved one’s personal clothing items, please inform the charge nurse/social services designee.

Question 17

Will my loved one have telephone access?

Accepted Answer

Private phone access is available to every resident. Unlimited local and toll-free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received at the resident phones. Patients can bring in their own phone and simply plug it into the phone jack next to their assigned bed, or a phone can be provided by the facility at no extra cost.

Question 18

Will my loved one’s room have a television?

Accepted Answer

All of the rooms already have free cable television in them. If you would like to bring in your own television from home, please consult with our maintenance director to ensure proper placement according to county fire codes.

Question 19

What kinds of activities are planned for the patients?

Accepted Answer

Magnolia Rehabilitation & Nursing Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of our residents. We also have active resident and family councils as well as volunteer programs. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

Question 20

Can the rules be changed?

Accepted Answer

Suggestions and recommendations for changes in the facility rules can be submitted in person or in writing to Magnolia Rehabilitation & Nursing Center administration.

Question 21

What is the California Consumer Privacy Act (CCPA)?

Accepted Answer

The California Consumer Privacy Act (CCPA) is a state law that grants California residents specific rights regarding the collection, use, and disclosure of their personal information by businesses.

Question 22

What rights do I have under the CCPA?

Accepted Answer

As a California resident, you have the right to: (i) Know what personal information is collected: You can request information about the categories and specific pieces of personal information a business has collected about you, (ii) Delete personal information: You can request the deletion of personal information that a business has collected from you. (iii) Opt-out of the sale of personal information: You can opt-out of the sale of your personal information to third parties. (iv) Non-discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

Question 23

How do I submit a CCPA request?

Accepted Answer

To submit a CCPA request, you can either: (1) submit an online request by clicking the hyperlink on the facility website [link to facility CPRA form]; or (2) calling 1-844-440-0098 to submit a request by phone. Clearly state the nature of your request and provide the necessary information for verification.

Question 24

What information do I need to include in my CCPA request?

Accepted Answer

When submitting a CCPA request, you typically need to provide: (i) Your name and contact information. (ii) Enough information for the business to verify your identity. (iii) Details about the specific rights you are exercising (e.g., access, deletion, opt-out).

Question 25

How long does it take to get a response to my CCPA request?

Accepted Answer

Under the CCPA, businesses generally have 45 days to respond to a verifiable consumer request. However, they may extend this period by an additional 45 days under certain circumstances.

Question 26

Is there a fee for making a CCPA request?

Accepted Answer

No, businesses are not allowed to charge a fee for verifying your request and providing the requested information. However, they may charge a reasonable fee for additional copies or services requested.

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